Touchstone hot fix 12.2.13

This hot fix resolves Touchstone geospatial issues.

The four issues include:

  1. Corrects a validation issue in the Min/Max deductible algorithm that prevented geospatial analysis from completing properly.
  2. Fixes an issue in the accumulator logic where sublimit limits are not applied while calculating Min and/or Max at the layer and sublimit levels (Known Issue 439).
  3. Restored the ability to generate geospatial losses for zones created using the Geospatial Zone filter at the postal code level when SubareaName and SubareaCode are NULL (Known Issue 459).
  4. Significantly improved runtime performance for geospatial ring analysis on large exposure portfolios when the Remove Overlapping Rings option is enabled. This improvement applies specifically to the Grid Ring and Dynamic Ring Placement options in Touchstone geospatial.

For a list of all hot fixes and service packs, refer to Hot Fixes and Service Packs.

For a list of known issues, refer to Known Issues.

Download and Installation Instructions

  1. Before you proceed:
    • Verify that Touchstone 2024 (12.0) is properly installed and working.
    • Verify the Touchstone 12.2 update is properly installed and working prior to installing this hot fix.
    • Ensure you have administrative access to all target machines.
    • Confirm that database backups are taken prior to applying the update.
    • Verify there are no active jobs running in Activity Monitor.
  2. Use AIR's Download Manager to download and unzip the file TOUCHSTONE_12-2-13.zip.

    IMPORTANT.The order of installation is very important. Once the Touchstone 12.2 update is installed, the 12.2.13 installer must be applied to the following components in this order:

    • Database Server
    • Application Server
    • Compute Nodes

    The following components do not require installation:

    • Head Node (Not required)
    • Client Machines (Not required)
  3. Shut down all application processes including the IIS on the Application Server as well as all AIR Services mentioned below on the Analysis Management Server (HPC head node).
    • AIR Activity Status Manager Service
    • AIR Automation Agent
    • AIR Output Manager Service
    • AIR Core Push Notification Service
  4. Do not shut down AIR Core Version Service.
  5. On the Database server,
    1. Copy the database installer package to the Database Server.
    2. Open the the Database folder and run Setup.exe with administrative privileges.
    3. Follow the InstallShield Wizard prompts to guide you through the installation.
    4. Restart database services.
  6. On the Application Server (IIS),
    1. Copy the installer package to the Application server.
    2. Open the the Components folder and run Setup.exe with administrative privileges.
    3. Follow the InstallShield Wizard prompts to guide you through the installation.
    4. Restart services after installation.
  7. On each Compute Node,
    1. Copy the installer package to the Compute Node.
    2. Open the the Components folder and run Setup.exe with administrative privileges.
    3. Follow the InstallShield Wizard prompts to guide you through the installation.
    4. Restart services on the node.
  8. Reboot the Analysis servers (Compute Nodes), the Analysis Management Server (HPC head node), the Application server (IIS), and Database server.

If any issues occur or you have any questions, check the system logs and contact Verisk support.