Known Issue 454
Clients will no longer be able to open Detail Loss log in Wordpad (size > 50 K) in Window 11 as Microsoft has discontinued support of Wordpad in Windows 11 and above.
| Issue ID | 454 |
| Summary | Clients will no longer be able to open Detail Loss log in Wordpad (size > 50 K) in Window 11 as Microsoft has discontinued support of Wordpad in Windows 11 and above. |
| Description | There has been a change in the handling of these files. Microsoft dropped support of Wordpad with Windows 11 version 24H2. Log files in Touchstone(Re) now open in Notepad for any file 800 MB or less; this is the default. |
| Resolved in | Touchstone 2025 (13.1) |
| Date posted | 10/10/2025 |
| Software versions affected | 13.0, 12.0 |
| Feature set | Logs |
| Models | |
| Potential for loss numbers impact | No |
| Workaround | For file sizes over 800 MB the following
configuration file(s) on the application server must be updated to
assign an editor that will handle large file sizes.
Touchstone.exe.config Touchstone Re.exe.config Here is an example of what the entry for identifying Notepad++ (other editors can be substituted) should look like: If you wish to override the default entry for Notepad, add the following with a new value (example here is for 500 MB) to one or both configuration files (noted above): |